Careers

Principal Duties and Responsibilities:
• Provide Tier I and II support at remote field and garrison sites
• Perform server and desktop installation, basic cabling
• Perform systems administration of desktop and server systems connected to local and wide area
networks
• Provide desktop system management involving account monitoring, security, operating system
(OS) installation, and other local area system administration related functions
• Be capable of running an entire remote site by themselves with demanding customers in
austere or garrison locations
• Maintain and load cryptographic devices and keys
• Perform troubleshooting, maintenance, and repair on many types of hardware and software
• Assist in repairing computers, printers, digital senders, etc.
• Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing
accounts, etc.

Desirable Skills / Experience:
• Knowledge of the principles, methods, and techniques used in information system
troubleshooting and support
• Knowledge of related hardware and software

Principal Duties and Responsibilities:
• Conducts hardware maintenance and minor installations on equipment listed in the specified
task order and understands the inter-operational relationships of all components to the extent
required to perform maintenance services
• Undertakes minor system tasks (e.g., loading software, rebooting systems) in support of
hardware maintenance and operations functions
• Installs and incorporates new releases, updates, or other changes to COTS hardware and
software (diagnostics failures or potential failure predictions)
• Operates and applies automated hardware management and diagnostics systems (to include
remote management and diagnostics) and interprets findings to maintain, repair, or upgrade
hardware
• Plans, executes, and provides recommendations for preventative maintenance as approved by
government personnel
• Provides recommendations on spares, spares program, planning, and tracking operational
spares and bench stock
• Provides technical assistance to responding field service personnel
• Assist in repairing computers, printers, digital senders, etc.

Desirable Skills / Experience:
• Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP
replacement, etc.
• Ability to interact with customers daily providing guidance and procedures concerning account
requests, e-mail, home directories, file access/storage, local procedures, etc. as required to
ensure mission success
• Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing
accounts, etc.

Principal Duties and Responsibilities:
• Perform a variety of analytical tasks which are broad in nature and are concerned with the
design and implementation, including personnel, hardware, software, and support facilities
and/or equipment Perform with some latitude for un-reviewed actions and decisions
• Plan and perform analytical and engineering research, design development, and other
assignments in conformance with design, engineering, and customer specifications
• Coordinate the activities of technicians assigned to specific analytical projects
• Write or update software specifications
• Create logical data models based on functional requirements
• Perform quality assurance review of specifications for internal and external delivery
• Troubleshoot and provide technical support and solutions to users
• Monitor system effectiveness in satisfying user needs

Desirable Skills / Experience:
• Comprehensive knowledge of the fundamental concepts, practices, and procedures used in
systems analysis and design
• Proficiency in the use of one or more specific technologies, depending on job assignment

Principal Duties and Responsibilities:
Conducts hardware infrastructure site surveys, planning, and design
• Makes recommendations on hardware, cabling, and equipment requirements
• Provides installation management to include creating list of materials, bills of materials,
estimating installation project timelines, determining installation team requirements,
successfully executing installation projects, and documenting project status
• Plans, builds, and installs cable patch panels and cable infrastructures
• Installs and terminates all types of standard IT cable and fiber
• Provides equipment rack installation and equipment installations within a variety of locations
that includes, but is not limited to, data centers, equipment rooms, communications closets,
operations centers, and user workspaces
• Performs installs and terminations for all types of standard IT cable and fiber
• Troubleshoot and resolve issues with network infrastructure and/or components
• Recommend changes and/or technology upgrades to address performance, standardization, and
industry best practices.

Desirable Skills / Experience:
• Comprehensive knowledge of the principles, methods, and techniques used in network
troubleshooting and support
• Comprehensive knowledge of routers, switches, patch panels, concentrators, associated
terminals, and related network hardware and software
• Comprehensive knowledge of desktop operating systems and applications

Principal Duties and Responsibilities:
Performs administration duties for networking hardware including routers, switches, hubs,
gateways, access points, network interface cards, networking cables, network bridges, modems,
ISDN adapters, firewalls, and other related network hardware
• Must have firm grasp and knowledge of fiber and copper-based Ethernet technologies,
capabilities and cabling and their connectivity to local and wide area networks
• Monitors and responds to hardware and software problems utilizing a variety of hardware and
software testing tools and techniques
• Installs and configures network hardware and software
• Provides network troubleshooting and support
• Provides technical support and training to end-users
• Administers network security
• Backs up file server data/disks
• Provides complex server maintenance
• Sets up new users and deletes old users from the network
• Troubleshoots and resolves issues with network infrastructure and/or components

Desirable Skills / Experience:
• Comprehensive knowledge of the principles, methods, and techniques used in network
troubleshooting and support
• Comprehensive knowledge of routers, switches, patch panels, concentrators, associated
terminals, and related network hardware and software
• Comprehensive knowledge of desktop operating systems and applications

Principal Duties and Responsibilities:
• Analyzes user’s requirements, concept of operations documents, and high-level system
architectures to develop network requirements specifications
• Guides users in formulating requirements, advises alternative approaches, and conducts
feasibility studies
• Analyzes network requirements and capacity and leads design and development activities
• Provides technical leadership for the integration of network requirements, design, and
technology
• Incorporates new network plans, designs, and systems into ongoing operations
• Develops network architecture and network design documentation
• Guides network development and implementation planning through assessment or preparation
of network engineering management plans and network integration and test plans
• Designs and performs integration of new technologies into local and wide area networks
• Provides advanced troubleshooting and problem resolution of complex network problems
• Manages the transition and migration of networks and development of network addressing
schemes
• Interacts with the Government regarding Network Engineering technical considerations and for
associated problems, issues, or conflicts
• Ultimate responsibility for the technical integrity of work performed and deliverables associated
with the Network Engineering area of responsibility
• Communicates with other program personnel, government overseers, and senior executives

Desirable Skills / Experience:
Assist with research and implementation of enterprise system-wide network
solutions/capabilities/enhancements to support customer business/mission goals and
objectives
• Troubleshoot and resolve issues with network infrastructure and/or components
• Evaluate and monitor health and performance of the network including hardware and
management software
• Assist with development and execution of test plans and supporting documentation of all
network configuration upgrades, additions or revisions for customer approval before
implementation

Principal Duties and Responsibilities:
• Plan, execute, and close projects that meet or exceed customer objectives
• Create clear and attainable project objectives, build project requirements, and manage
constraints of cost, time, scope, and quality
• Develop the overall project plan and manage project operations
• Manage the project stakeholders, project team, project risk, project schedule, project budget,
and project conflicts
• Ensure team members know and execute their respective roles and the roles of the other team
members
• Ensure production schedules are met and system resources are used effectively
• Coordinate resolution of production-related problems
• Ensure proper relationships are established between customers, teaming partners, and vendors
to facilitate the delivery of information technology services

Desirable Skills / Experience:
• Effective management skills
• Effective administrative and organizational skills
• Ability to manage multiple tasks simultaneously
• Experience with Microsoft Project, Excel, VISIO, or similar applications is desirable

Principal Duties and Responsibilities:
• Develops, maintains, and enhances complex and diverse software systems (e.g., processing-
intensive analytics, novel algorithm development, manipulation of extremely large data sets,
real-time systems, and business management information systems) based upon documented
requirements
• Provides specific input to the software components of system design to include
hardware/software trade-offs, software reuse, use of COTS/GOTS in place of new development,
and requirements analysis and synthesis from system level to individual software components
• Designs, implements, and integrates software applications or performs software engineering
tasks
• Utilizes software engineering and design methodologies appropriate to the development,
integration, and production environment
• Ensures efficient delivery of software engineering capabilities using industry standards and
repeatable processes
• Mitigates risks, controls costs and schedule variance, and effectively manages large scale,
integrated software projects
• Reviews and tests software components for adherence to the design requirements and
documents test results
• Demonstrates advanced knowledge of software engineering principles, methods, and
techniques
• Possesses knowledge of the associated hardware, software, and equipment

Desirable Skills / Experience:
• Comprehensive knowledge of the principles, methods, and techniques used in web software
development and design
• Proficiency in the use of one or more web technologies such as XAML (Silverlight, WPF), .NET
Framework, SQL, VB.net, JavaScript, Shell, HTML, PHP, etc. is highly desirable
• Familiar with Agile-Scrum methodology and practices

Principal Duties and Responsibilities:
• Installs, operates, and maintains network and storage appliances
• Installs patches and performs system updates
• Manages storage allocation, space, and replication strategies
• Analyzes and resolves problems related to storage systems and network storage solutions
• Troubleshoots and restores complex storage problems across the enterprise related to
replication strategies and storage strategies across wide area networks
• Recovers data when required
• Provides recommendations on storage upgrades and supports project integration as required
• Configures, monitors, and troubleshoots NAS protocols and solutions

Desirable Skills / Experience:
• Knowledge of the principles, methods, and techniques used in network administration and
support
• Knowledge of routers, switches, patch panels, concentrators, associated terminals, and related
network hardware and software
• Knowledge of desktop operating systems and applications

Principal Duties and Responsibilities:• Is generally recognized as a leader in the industry in their area of expertise; sought out by others
in the area of expertise for advice and guidance
• Provides expert support, analysis, research, and advice into exceptionally complex problems,
and processes relating to the subject matter
• Serves as technical expert on executive-level project teams providing technical direction,
interpretation, and alternatives. Expertise is in a particular area of Information Technology (e.g.,
Cybersecurity, Information Systems Architecture, Telecommunications Systems Design,
Architecture, Implementation, Information Systems Integration, Software Development
Methodologies, Security Engineering, Communications and Network Systems Management).
• Performs highly specialized and technical tasks associated with the most current and cutting-
edge technologies
• May serve as a technical consultant to a project or several projects dealing with area of technical
expertise
• Coordinates with contract management and Government personnel to ensure the problems
have been properly defined and the solutions satisfy customer needs
• Analyzes user needs to determine functional requirements for a wide variety of projects;
consults with clients to determine optimum design for assigned projects
• Performs functional allocations to identify tasks and their inter-relationships
• Performs functional modeling based on requirements analysis
• Generates recommendations in the form of technical briefings, reports, and other major
documents provided to senior level client personnel
• Identifies emerging relevant technologies that may result in improvements to current processes
and systems
• Writes and updates project documentation including system procedures, presentations, and
training materials
• May serve as technical team or task lead

Desirable Skills / Experience:
• Experience in a rapid paced, time sensitive, high-quality environment
• Strong written and verbal communication skills along with strong customer service
• Ability to multi-task, prioritize commitments, and manage time effectively including attention to
detail
• Proficient with Microsoft Office applications like Outlook, Word, Excel, Project, PowerPoint,
Visio, and SharePoint
• Experience with AutoCAD software

Principal Duties and Responsibilities:
• Perform systems administration of desktop and server systems connected to local and wide area
networks. Desktop system management responsibilities involving account monitoring, security,
Operating System (OS) installation, and other local area system administration related
functions.
• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage IT system infrastructure and any processes related to these systems
• Provide support to IT systems including day-to-day operations, monitoring, and problem
resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 1 and Tier 2 problem identification, diagnosis, and resolution of problem
• Provide support for the escalation and communication of status to agency management and
internal customers
• Provide support for the dispatch system and hardware problems and remains involved in the
resolution process
• Configure and manage UNIX and Windows operating systems
• Install/load operating system and application software
• Isolate and resolve of hardware and software problems involving the applications, the operating
system, the hardware, the communications infrastructure, or any combination thereof
• Troubleshoot, maintain integrity, and configure network components along with implementing
operating systems enhancements to improve reliability and performance
• Integrate new technologies into new and existing systems including the transition and migration
of corporate systems

Desirable Skills / Experience:
• Knowledge of the principles, methods, and techniques used in network administration and
support
• Knowledge of related hardware and software

Principal Duties and Responsibilities:
• Performs complex systems development and design work that may include logic design, I/O
design, firmware development, model formulation, manufacturing and development cost
projections, computer architecture analysis and design, and analog or digital systems
engineering
• Provides input for documentation on new or existing systems
• Determines system specifications, input/output processes, and working parameters for
hardware/software compatibility
• Analyzes user’s requirements, concept of operations documents, and high-level system
architectures to develop system requirements specifications
• Guides system development and implementation planning through assessment or preparation
of system engineering management plans and system integration and test plans
• Supports the development of cross functional or large-scale automated information systems to
include enterprise architectures

Desirable Skills / Experience:
• Comprehensive knowledge of system architectural principles, methods, and techniques
• Knowledge of the associated hardware, software, and equipment